Total Quality Management

11. TQM stands for ______________

1. Total Quality Management
2. Total Quantity Management
3. Total Qualitative Management
4. To question management

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12. After E.deming, who is considered to have the greatest impact in quality management?

1. Kauro Ishikawa
2. Joseph M. Juran
3. W.E. Deming
4. Genichi Tagucchi

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13. Deming's 4 step cycle for improvement is______________

1. plan, do, check, act
2. schedule, do, act, check
3. do, act, check, monitor
4. plan, control, act, sustain

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14. In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications

1. error
2. cost
3. quality
4. defect

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15. Plan-do-study-act cycle is a procedure to ______________

1. Overall improvement
2. Continuous improvement
3. Permanent improvement
4. Immediate improvement

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16. Quality practices must be carried out ______________

1. at the start of the project
2. throuout the life of the project
3. at the end of the project
4. no neeed to carry out quality practices

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17. –––––––– are the charts that identify potential causes for particular quality problems.

1. Control Chart
2. Flow chart
3. Cause and Effect Diagram
4. Pareto chart

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18. Quality circles work best if employees are initially trained in ______________

1. Group dynamics
2. Motivation principles
3. Communications
4. All of the three. (Not sure)

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19. Quality Trilogy includes

1. Quality planning
2. quality improvement
3. quality control
4. All the three

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20. production issues should be addressed early

1. correct (not sure)
2. correct to some extent
3. correct to great extent
4. incorrect

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