Total Quality Management

11. TQM stands for ______________

  1. Total Quality Management
  2. Total Quantity Management
  3. Total Qualitative Management
  4. To question management
Correct answer: (A)
Total Quality Management

12. After E.deming, who is considered to have the greatest impact in quality management?

  1. Kauro Ishikawa
  2. Joseph M. Juran
  3. W.E. Deming
  4. Genichi Tagucchi
Correct answer: (B)
Joseph M. Juran

13. Deming's 4 step cycle for improvement is______________

  1. plan, do, check, act
  2. schedule, do, act, check
  3. do, act, check, monitor
  4. plan, control, act, sustain
Correct answer: (A)
plan, do, check, act

14. In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications

  1. error
  2. cost
  3. quality
  4. defect
Correct answer: (D)

15. Plan-do-study-act cycle is a procedure to ______________

  1. Overall improvement
  2. Continuous improvement
  3. Permanent improvement
  4. Immediate improvement
Correct answer: (B)
Continuous improvement

16. Quality practices must be carried out ______________

  1. at the start of the project
  2. throuout the life of the project
  3. at the end of the project
  4. no neeed to carry out quality practices
Correct answer: (B)
throuout the life of the project

17. –––––––– are the charts that identify potential causes for particular quality problems.

  1. Control Chart
  2. Flow chart
  3. Cause and Effect Diagram
  4. Pareto chart
Correct answer: (C)
Cause and Effect Diagram

18. Quality circles work best if employees are initially trained in ______________

  1. Group dynamics
  2. Motivation principles
  3. Communications
  4. All of the three. (Not sure)
Correct answer: (D)
All of the three. (Not sure)

19. Quality Trilogy includes

  1. Quality planning
  2. quality improvement
  3. quality control
  4. All the three
Correct answer: (D)
All the three

20. production issues should be addressed early

  1. correct (not sure)
  2. correct to some extent
  3. correct to great extent
  4. incorrect
Correct answer: (A)
correct (not sure)
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