Business Communication

251. Physical Barriers to communication are _________

1. Time and distance.
2. Interpretation of words.
3. Denotations.
4. Connotations.

252. Placement of purchase order to supplier of material is _________ communication.

1. Vertical communication
2. Horizontal communication
3. Internal communication
4. External communication

253. Posters fall under _________ communication.

1. Oral.
2. Visual.
3. Written.
4. Spoken.

254. Readability is determined mainly by:

1. Punctuation
2. Length of words
3. Active and passive voice
4. Spelling

255. Receiving a sales order is an example of:

1. Vertical communication
2. Horizontal communication
3. Internal communication
4. External communication

256. Small cards that contain the important points of presentation is known as:

1. Hand-outs
2. Cue-cards
3. Attention grabbers
4. None of these

257. The business letter that neither please nor displease the receiver, but are received with interest are known as

1. Good news letter
2. Praising letter
3. Routine letter
4. All the above.

258. The clarity in communication could be achieved by which of the following techniques?

1. Choose words that are short, familiar and conversational.
2. Construct effective sentences and paragraphs.
3. Achieve appropriate readability.
4. All the above

259. The concept the individual has of himself as a physical, social and spiritual or moral being is:

1. Self esteem
2. Self perception
3. Self concept
4. Stereo typing

260. The downward communication flow from

1. A subordinate to a superior.
2. A subordinate to a subordinate.
3. A superior to a superior.
4. A superior to a subordinate.