Business Communication

271. The resume should be written before the job application letter because:

1. The resume is seen first
2. The resume helps to decide what to highlight in the letter
3. The resume is more important than the letter
4. Most employers do not read application letters

272. The term "communis" derived from _________ word.

1. Greek.
2. Latin.
3. Chinese.
4. English.

273. The two broad areas of communication are:

1. Oral and written communication
2. Verbal and written communication
3. Verbal and non-verbal communication
4. Oral and non-verbal communication

274. The word "memo" is a short form for:

1. Memory
2. Memorizing
3. Memorandum
4. Members order

275. This communication takes place among the members of a group where every member of a group can communicate with the nearest two members.

1. Wheel communication
2. Chain communication
3. Circular communication
4. Free flow communication.

276. Transactional analysis (TA) was developed by:

1. Elton Mayo
2. Weber
3. Maslow
4. Eric Berne

277. Type of listening in which we learn to discern the difference in sounds.

1. Discriminative listening
2. Biased listening
3. Evaluative listening
4. Appreciative listening

278. Which is NOT one of the three purposes for giving oral presentations?

1. To persuade
2. To debate
3. To build goodwill
4. To inform

279. Which of the following combination is /are example/s of oral communication?

1. Meetings, memos and presentations
2. Meetings, memos and performance reviews
3. Meetings, presentations and performance reviews
4. All the above

280. Which of the following combination is /are example/s of written communication?

1. Letters and voicemail
2. Reports and email
3. Circulars and voicemail
4. All the above.