Business Communication

341. The following are advantages gained by preparing the visuals before writing the text except

1. By starting with the visual aids, you develop a graphic story line that can be used for your written report.
2. Much of the fact finding and analytical work is already in tabular or graphic form, so sorting through your visuals will help you decide what you're going to say.
3. Because your text will explain and refer to any tables, charts, and graphs you include, you save time by having them ready before you start to write.
4. All the above are advantages gained by preparing the visuals before writing the text.

342. The following are advantages of the indirect approach except

1. defers conclusions and recommendations.
2. implies that you are subordinating your judgment to that of the audience.
3. gives you a chance to prove your points and gradually overcome your audience's reservations.
4. saves time by making the report easy to follow.

343. The following are categories of components of a formal report except

1. supplementary parts.
2. channel and medium.
3. text of the report.
4. prefatory parts.

344. The following are common mistakes in fundraising letters except

1. wasting time on warm-up.
2. letting your letter sound like a business communication of any kind.
3. assuming that the goals of your organization are more important than your readers' concerns.
4. writing about the reader.

345. The following are common mistakes in resumes except

1. too much white space and such devices as indentations and boldface.
2. too long.
3. too slick.
4. amateurish.

346. The following are common mistakes to avoid in making persuasive arguments except

1. relying solely on good arguments.
2. using an upfront hard sell.
3. resisting compromise.
4. mixing logical and emotional appeals.

347. The following are common structural approaches for analytical reports except

1. focusing on logical argument.
2. focusing on conclusions.
3. focusing on recommendations.
4. focusing on categories.

348. The following are disadvantages of e-mail except

1. people include things in an e-mail message that they would not say in person or type in a document.
2. increased access to other employees.
3. people tend to overuse it.
4. a lack of privacy

349. The following are examples of analytical reports except

1. obtaining new business of funding.
2. those for solving problems.
3. those for justifying a project or course of action.
4. All the above are examples of analytical reports.

350. The following are examples of bad-news messages except

1. encountering problems filling an order.
2. refusing to grant a claim.
3. granting an adjustment to a client's account, where the client was at fault.
4. giving an employee a negative performance review.