Business Communication

401. The opening of a formal report accomplishes the following except

1. previews the main ideas and the order in which they will be covered.
2. introduces the subject of the report.
3. indicates why the subject is important.
4. lists the recommendations.

402. The tone of a bad-news message helps readers in the following ways except

1. encourage further correspondence.
2. understand that, under the circumstances, your decision was fair and reasonable.
3. preserve their pride.
4. accept that your bad news represents a firm decision.

403. These are good strategies for overcoming resistance except

1. holding your arguments until the other person is ready for them.
2. evaluating others' objections fairly.
3. ignoring it until it goes away.
4. making people aware of their resistance.

404. To discover what will bring you satisfaction on the job, ask yourself the following questions except

1. What sort of corporate culture are you most comfortable with?
2. What would you like to do everyday?
3. What are the sources of employment information?
4. What size company would you prefer?

405. To evaluate the credibility of sources, ask the following questions except

1. Where did the source get its information?
2. Can it be found by several different search engines?
3. Is the source potentially biased?
4. Is the material current?

406. To help decide whether or not to send your business message at this time, you should ask yourself four questions. Which of the following is not one of those questions?

1. Is your purpose realistic?
2. Is the right person delivering the message?
3. Is your message likely to please the audience?
4. Is this the right time?

407. To hold the attention of your audience during a speech or presentation, you must do all of the following except

1. define your purpose.
2. relate your subject to your audience's needs.
3. explain the relationship between your subject and familiar ideas.
4. use clear, vivid language.

408. To limit the scope of a study, ask the following questions except

1. How did the situation originate?
2. What medium and channel should be used?
3. What needs to be determined?
4. Who is involved in the situation?

409. To preview your speech, do the following except

1. establish credibility.
2. summarize the main idea.
3. indicate the order in which you will develop these points.
4. identify the supporting points.

410. Use the direct approach when the audience is

1. eager and interested.
2. interested and displeased.
3. eager and displeased.
4. interested and neutral.