Business Communication

461. Which of the following is not a tool that is actively used in the technological workplace?

1. Extranets
2. Streamlined forms
3. E-mail
4. Cell phones

462. Which of the following is not an abstract word?

1. Green
2. Productivity
3. Tradition
4. Progress

463. Which of the following is not an advantage of working in teams?

1. Increased acceptance of a solution
2. Increased savings for the organization
3. Increased information and knowledge
4. Increased diversity of views

464. Which of the following is not one of the five phases of decision making?

1. Conflict
2. Repetition
3. Orientation
4. Brainstorming

465. Which of the following is not one of the headings of an FCR worksheet?

1. Conclusions
2. Recommendations
3. Facts
4. Findings

466. Which of the following is not one of the steps in the three-step writing process?

1. Brainstorming
2. Completing
3. Writing
4. Planning

467. Which of the following is not true of cultural differences?

1. The greater the difference between the sender's culture and the receiver's culture, the greater the chance for misunderstanding.
2. Effective intercultural communication depends on recognizing the ways in which people differ.
3. Use the "golden rule" when communicating across cultures; that is, treat others the way you would like to be treated.
4. Ignorance of cultural differences can cause Canadians to act improperly when abroad.

468. Which of the following is not true?

1. Good organization helps your audience accept your message.
2. Good organization helps your audience respond to your message.
3. Good organization saves your audience time.
4. Good organization helps your audience understand your message.

469. Which of the following is passive?

1. John should not have rented the office without my approval.
2. Without my approval in advance, John should not have rented the office.
3. John has already rented the office to a client.
4. The office has already been rented.

470. Which of the following is unethical?

1. Avoiding manipulative language
2. Hiding negative information
3. g in good faith
4. Displaying graphic data fairly