Business Communication

491. Which of the following statements is not true?

1. You can ease disappointment in a bad-news message by using positive words rather than negative, counterproductive words.
2. When using the indirect approach to delivering bad-news, the reasons behind the situation should be given after the bad news itself.
3. When delivering bad-news messages, it is critical to be sensitive to the feelings and state of mind of your audience.
4. When you use language that conveys respect and avoids an accusing tone, you protect your audience's pride.

492. Which of the following statements is not true?

1. Persuasive messages are generally longer than routine messages.
2. Persuasive messages influence audiences who are inclined to resist.
3. Your credibility takes on extra importance in persuasive messages.
4. All the above are true.

493. Which of the following statements is not true?

1. In Sweden, audiences tend to focus on theoretical questions and strategic implications.
2. In Germany, verify any figures you use, and make sure they are exact.
3. In France, using an aggressive hard-sell technique would probably antagonize your audience.
4. In the United States, audiences are usually concerned with ethical matters.

494. Which of the following statements is not true?

1. Proposals are not legally binding.
2. A proposal is a special type of analytical report used to get products, plans, or projects accepted by outside business or government clients.
3. Justification reports are used to persuade top management to approve a product or course of action.
4. Trouble-shooting reports are one type of problem-solving report.

495. Which of the following statements is not true?

1. A descriptive synopsis tells what the report is about, using only moderately greater detail than the table of contents.
2. An example of an informative synopsis is "Sales of super-premium ice cream make up 11 percent of the total ice cream market."
3. An example of an informative synopsis is "This report contains information about super-premium ice cream and its share of the market."
4. An informative synopsis presents the main points of the report in the order they appear in the text.

496. Which of the following statements is not true?

1. An executive summary is a fully developed "mini" version of the report.
2. An executive summary can use the direct or indirect approach.
3. An executive summary is a prose table of contents that outlines the main points of a report.
4. An executive summary may contain headings, transitions, and even visual aids.

497. Which of the following steps is not part of the planning process for routine messages?

1. Investigate to learn exactly what your audience needs to know.
2. Analyze your purpose.
3. Open with a "hook" to capture the reader's interest.
4. Adapt your message to your readers.

498. Which of the following tips for conducting a mock interview is bad advice?

1. Work with a tape recorder to overcome voice problems.
2. Practise sitting in an attentive position, rarely using hand gestures.
3. Videotape the mock interview and evaluate it.
4. Have a friend critique your performance.

499. Which of the following topics is usually not included in the "Introduction" section of a formal report?

1. Sources and methods
2. Problem/purpose
3. Synopsis
4. Report organization

500. Which of the following types of interviews is not likely to be held on campus by a recruiter?

1. Screening interview
2. Video interview
3. Selection interview
4. All of the above are likely not to be held on campus by the recruiter.