Organisational Behavior

151. What do we call it when we judge someone on the basis of our perception?

  1. Stereotyping
  2. Categorizing
  3. Halo effect
  4. Prototyping
Correct answer: (A)
Stereotyping

152. Today's managers understand that the success of any effort at improving quality and productivity must include –––––.

  1. Quality management programs
  2. Customer service improvements
  3. Employee's participation
  4. Manufacturing simplification
Correct answer: (C)
Employee's participation

153. Praveen is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Praveen has decided that if he just waits, conditions will improve. Praveen's approach to this problem is termed as:

  1. Exit
  2. Voice
  3. Loyalty
  4. Neglect
Correct answer: (C)
Loyalty

154. Mr.Sajeev rated Mr. Rajiv high in his job evaluation because both belong to same area and graduated from the same University. It is an example of:

  1. Central Tendency
  2. Halo effect
  3. Similar-to-me effect
  4. Misperception
Correct answer: (C)
Similar-to-me effect

155. If everyone who is faced with a similar situation responds in the same way, attribution theory states that the behaviour shows.

  1. consensus
  2. similarity
  3. reliability
  4. consistency
Correct answer: (A)
consensus

156. blends concepts from psychology and sociology.

  1. Corporate strategy
  2. Anthropology
  3. Political science.
  4. Social psychology
Correct answer: (D)
Social psychology

157. ______________ is discretionary behaviour that is not part of an employee's formal job requirement, but that promotes the effective functioning of the organization.

  1. Productivity
  2. Motivation
  3. Organizational citizenship
  4. Organizational behavior
Correct answer: (C)
Organizational citizenship

158. Which of the following processes deals with how well an individual remembers a model's action after it is no longer readily available?

  1. Attitudinal
  2. Retention
  3. motor reproduction
  4. reinforcement
Correct answer: (B)
Retention

159. Which is also known as a non- reinforcement

  1. Punishment
  2. Negative reinforcement
  3. Extinction
  4. all the above
Correct answer: (C)
Extinction

160. "They are the worst firm I have ever dealt with" is ………components of attitude.

  1. Affective component
  2. Cognitive component
  3. Intentional component
  4. None of these
Correct answer: (B)
Cognitive component
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