Production and Operations Management

471. ______________ technical report (1981)defines logistics as the science of planning and carrying out the movement and maintenance of forces.

  1. Japan air force
  2. Indian air force
  3. Briton ait force
  4. US air force
Correct answer: (D)
US air force

472. After defining corporate vision, the next step in strategic planning process is ______________

  1. corporate vision
  2. logistic strategic analysis
  3. logistic planning
  4. managing change
Correct answer: (B)
logistic strategic analysis

473. ______________ is a route in which a truck either delivers product from a single supplier to multiple retailers or goes from multiple suppliers to single retailer.

  1. cross docking
  2. milk runs
  3. autonomation
  4. direct shipping
Correct answer: (B)
milk runs

474. Which of the following is not one of the major categories of costs associated with quality?

  1. prevention costs
  2. appraisal costs
  3. internal failures
  4. external failures
  5. none of the above, they are all major categories of costs associated with quality
Correct answer: (E)
none of the above, they are all major categories of costs associated with quality

475. Inspection, scrap, and repair are examples of

  1. internal costs
  2. external costs
  3. costs of dissatisfaction
  4. societal costs
Correct answer: (A)
internal costs

476. The philosophy of zero defects is

  1. unrealistic
  2. prohibitively costly
  3. an ultimate goal; in practice, 1 to 2% defects is acceptable
  4. consistent with the commitment to continuous improvement
Correct answer: (D)
consistent with the commitment to continuous improvement

477. A fishbone diagram is also known as a

  1. cause-and-effect diagram
  2. poka-yoke diagram
  3. Kaizen diagram
  4. Taguchi diagram
Correct answer: (A)
cause-and-effect diagram

478. Which of the following is not a typical inspection point?

  1. upon receipt of goods from your supplier
  2. during the production process
  3. before the product is shipped to the customer
  4. at the supplier's plant while the supplier is producing
  5. after a costly process
Correct answer: (E)
after a costly process

479. The five elements in the management process are

  1. plan, direct, update, lead, and supervise
  2. accounting/finance, marketing, operations, and management
  3. organize, plan, control, staff, and manage
  4. plan, organize, staff, lead, and control
  5. plan, lead, organize, manage, and control
Correct answer: (E)
plan, lead, organize, manage, and control

480. Budgeting, paying the bills, and collection of funds are activities associated with the

  1. management function
  2. control function
  3. finance/accounting function
  4. production/operations function
  5. staffing function
Correct answer: (C)
finance/accounting function
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