Total Quality Management

371. Which of the following best characterizes the results of an increase in quality?

1. increased productivity, increased costeffectiveness, and decreased cost risk
2. reduced productivity and no change to costeffectiveness or cost risk
3. reduced productivity and an increase in overall product or service cost
4. increased productivity and cost-effectiveness
5. increased productivity, decreased costeffectiveness and increased cost risk

View answer

372. The concept of quality is based on:

1. meeting luxury goods standards
2. producing excellent products that are superior to other similar items
3. conforming to the requirements specifications
4. maintaining uniformity of design
5. A and C

View answer

373. Random variance in a process, as measured by the standard deviation, can be directly reduced by:

1. improving the overall system of production
2. increasing the number of quality inspectors
3. making use of run charts
4. making better use of Pareto charts
5. identifying patterns of variance using control charts

View answer

374. Poor quality in a design project is likely to directly affect ______________ costs.

1. manufacturing / building
2. advertising
3. overhead
4. post-completion support
5. A and D

View answer

375. The primary responsibility for establishing design and test specifications should rest with

1. senior management
2. procurement or purchasing
3. engineering
4. manufacturing
5. quality control

View answer

376. The primary components of quality management are quality ______________.

1. inspections, certifications, and validations
2. philosophy, assurance, and control
3. form, fit, and function
4. reliability, maintainability, and availability
5. insurance, assurance, and warranty

View answer

377. Self-inspection by the individual performing the work is used to achieve quality in a product. The advantages of self-inspection include ______________.

1. immediate feedback to permit adjustments to the process
2. early identification of errors prior to further integration
3. minimization of end product repairs and material waste
4. reduction in the number of end product inspections and tests
5. all of the above

View answer

378. Statistical sampling is a method to determine the conformance to requirement for some element or product of a project. The advantage of statistical sampling is that it ______________.

1. does not require an expenditure of resources
2. is accurate enough with a sampling of less than one percent
3. does not require 100 percent sampling of the elements to achieve a satisfactory inference of the population
4. needs to be conducted only when there is a problem discovered with the end product or when the customer has some rejects
5. is a good tool o gain customer confidence during a period of high rejects

View answer

379. In a project, the common parameters are cost, schedule, and quality. In relationship to the others, quality should be ranked ______________.

1. first as the prime driver for a project
2. second behind cost but ahead of schedule
3. second behind schedule but ahead of cost
4. equal to cost and schedule
5. third behind cost and schedule

View answer

380. In computing the cost of producing a quality product, the major areas of costs contribute to the sale price of the product. The ratio of the ______________ costs determine whether an effective program is fully implemented.

1. direct, indirect, and overhead
2. one-time, recurring, and variable
3. variable, fixed, and semi-fixed
4. prevention, appraisal, and failure
5. build, repair, and test

View answer