Total Quality Management

391. Quality is:

1. Zero defects found
2. Conformance to requirements
3. The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs
4. b and c
5. all the above

View answer

392. 80% of the problems are found in 20% of the work is a concept of:

1. Edward Deming
2. Philip Crosby
3. Juran
4. Pareto

View answer

393. All of the following statements about control charts are true except:

1. Control charts can be used to establish as well as maintain process control
2. Control charts are used to determine acceptance limits when no limits are stipulated by the product specification; otherwise, one should use the limits dictated by the specification
3. All data points outside the control chart limits are variations explained by
4. A and B
5. B and C

View answer

394. Quality assurance

1. refers to the prevention of product defects
2. is an auditing function that provides feedback to the project team and client about the quality of output being produced
3. is the technical process that includes the construction of control charts which specify acceptability limits for conforming output
4. A and B
5. B and C

View answer

395. The Japanese Quality Control (QC) Circle movement motivated its participants in many ways. Which of the following represents the most important motivation for the QC circle participant:

1. Improving the performance of the company
2. Self-Improvement
3. Financial Incentives
4. Recognition among co-workers
5. Strengthening of relationships between co-workers

View answer

396. Which are the best two charts to show trends in a process?

1. Pareto and Control
2. Control and Run
3. Histogram and Run
4. Gantt and Pert
5. Gantt and CPM

View answer

397. The process of determining that technical processes and procedures are being performed in conformance with scope requirements and quality plans is called quality:

1. management
2. assurance
3. process review
4. control
5. checks

View answer

398. You are sampling items from a batch and plotting the results on a control chart. how will an increase in the number of items sample affect the value of the standard deviation used to set the control limit?

1. increase it
2. decrease it
3. no effect on it
4. first increase it, then decrease it
5. first decrease it, then increase it

View answer

399. From a high level perspective, quality:

1. is ensured by having inspectors
2. cannot be quantitatively measured
3. and productivity are inconsistent objectives
4. is primarily (85 - 95%) a management problem
5. problems are usually caused by unmotivated employees

View answer

400. The project management team's for quality should:

1. extend beyond the completion of the project
2. stop at the point of delivery
3. be significantly reduced by a good warranty
4. be ignored by the project manager
5. A and C

View answer