Business Communication

111. ______________ reports are related to a single occasion or situation.

1. special.
2. periodic.
3. informal.
4. formal.

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112. The minute books are the ______________ book of the company.

1. subsidiary.
2. statutory.
3. obligatory.
4. secondary.

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113. Letter of credit is issued ______________

1. by bank.
2. by supplier.
3. by customer.
4. By public.

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114. Clearance sales refer to ______________

1. sale of pure chemicals.
2. sale of detergents.
3. sale of food products.
4. Sale of chemicals.

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115. The effective business letter must be ______________

1. sender oriented.
2. reader oriented.
3. company oriented.
4. business oriented.

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116. ______________ is the list of words used in the reports.

1. conclusion.
2. glossary.
3. index.
4. reference.

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117. ______________ is in finished form.

1. data.
2. system.
3. information.
4. character.

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118. ______________ is the set of instructions given to the computers.

1. hardware.
2. software.
3. human ware.
4. firmware.

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119. ______________ is the process of arriving at agreement through consultation

1. consensus.
2. grapevine.
3. informal.
4. braindrain.

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120. Which one is not a component of a business letter

1. envelope.
2. salutation.
3. subject.
4. complimentary close.

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