Business Communication

21. ______________ is a very conscious process of communication

1. warning.
2. order.
3. action.
4. education.

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22. ______________ means the right use of putting in points or stops in writing.

1. exclamation.
2. semi colon.
3. comma.
4. full stop.

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23. ______________ is the main part of the report.

1. conclusion.
2. recommendations.
3. description.
4. references.

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24. The most important part of the letter is

1. the heading.
2. date.
3. body of the letter.
4. post script.

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25. ______________ system provides expert advice for operational chores.

1. business.
2. operation support.
3. end user systems.
4. expert systems.

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26. ______________ computers operates by measuring.

1. analog.
2. digital.
3. hybrid.
4. main frame.

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27. An ______________ report can be denied at any time

1. oral.
2. written.
3. special.
4. informal.

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28. The American style of writing the date in business letter starts with ______________

1. day.
2. month.
3. year.
4. time.

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29. An effort to influence the attitude and feelings of others is ______________

1. persuasion.
2. suggestion.
3. advice.
4. appreciation.

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30. The main objective of communication is

1. information and persuasion.
2. skill and personality development.
3. control and management.
4. need.

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