Business Communication

31. The communication cycle, the process of re translation of signals into ideas is called

1. encoding.
2. decoding.
3. response.
4. feedback.

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32. A memo is an example for

1. internal communication.
2. external communication.
3. lateral communication.
4. Written communication.

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33. Informal communication is otherwise known as ______________ communication.

1. grapevine.
2. lateral.
3. visual.
4. horizontal.

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34. The inside address is typed ______________

1. right hand side.
2. left hand side.
3. right hand bottom.
4. last.

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35. Good punctuation will not involve ______________

1. rereading.
2. ambiguity.
3. both.
4. misunderstanding.

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36. Information about its products is ______________ information.

1. external.
2. internal.
3. planning.
4. deciding.

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37. Warning can be ______________

1. general or specific
2. specific.
3. particular.
4. Completely general.

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38. ______________ may be less important for small business

1. letter-writing.
2. telephone.
3. e-mail.
4. fax.

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39. ______________ is the process of arriving at agreement through consultation

1. consensus.
2. horizontal.
3. vertical.
4. upward.

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40. The letter of acknowledgement ______________

1. provides a record.
2. shows courtesy.
3. avoids misunderstanding.
4. serves all the above purposes.

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