Business Communication

51. EDP stands for ______________

  1. enterpreneurial development programme.
  2. electronic data processing.
  3. electronic data passing.
  4. electronic data patroning.
Correct answer: (B)
electronic data processing.

52. ______________ is something written after the letter is closed.

  1. copy distribution.
  2. enclosures.
  3. postscripts.
  4. reference.
Correct answer: (C)
postscripts.

53. The minimum number of members necessary for a meeting is called as ______________

  1. quorum.
  2. resolution.
  3. proxy.
  4. prospectus.
Correct answer: (A)
quorum.

54. Effective communication can only be achieved when ______________

  1. the audience is understood.
  2. feedback is encouraged.
  3. thoughts are organized.
  4. systematic delivery of speech.
Correct answer: (A)
the audience is understood.

55. A motivated worker does not need much ______________

  1. supervision.
  2. encouragement.
  3. advice.
  4. suggestion.
Correct answer: (A)
supervision.

56. The downward communication flow from

  1. a subordinate to a superior.
  2. a subordinate to a subordinate.
  3. a superior to a superior.
  4. a superior to a subordinate.
Correct answer: (D)
a superior to a subordinate.

57. Telephonic conversation is a

  1. verbal communication.
  2. non-verbal communication.
  3. visual communication.
  4. written.
Correct answer: (B)
non-verbal communication.

58. Salutation

  1. comes above inside address.
  2. begins at left hand margin of the letter.
  3. comes at the end of the letter.
  4. comes in body of the letter.
Correct answer: (B)
begins at left hand margin of the letter.

59. Physical Barriers to communication are ______________

  1. time and distance.
  2. interpretation of words.
  3. denotations.
  4. connotations.
Correct answer: (A)
time and distance.

60. Appropriate salutation for an application is ______________

  1. My Dear Sir.
  2. Sir.
  3. Dear Sir.
  4. Sir Mr. X.
Correct answer: (B)
Sir.
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