Production and Operations Management

311. Which of the following terms best defines the nature of Total Quality Management?

  1. An art.
  2. A philosophy.
  3. A science.
  4. A social activity.
Correct answer: (B)
A philosophy.

312. Which of the following is not a typical supply chain member?

  1. reseller
  2. wholesaler
  3. retailer's creditor
  4. producer
Correct answer: (D)
producer

313. An advantage of a channel of distribution over selling direct to consumers is that each channel member plays a ______________ in the channel.

  1. disciplinary role
  2. decisional role
  3. specialized role
  4. time - saving part
Correct answer: (C)
specialized role

314. Leadership in which type of marketing system is assumed not through common ownership or contractual ties but through the size and power of one or a few dominant channel members?

  1. administered VMS
  2. horizontal marketing system
  3. corporate VMS
  4. conventional marketing channel
Correct answer: (A)
administered VMS

315. Companies should state their channel objectives in terms of targeted levels ______________

  1. customer service
  2. efficiency and reduced conflict
  3. profitability
  4. fair prices
Correct answer: (A)
customer service

316. Marketing channel management calls for selecting, managing, ______________, and evaluating channel members over time.

  1. Reinstating
  2. motivating
  3. reducing conflict
  4. reducing waste
Correct answer: (B)
motivating

317. Companies manage their supply chains through ______________.

  1. skilled operators
  2. information
  3. transportation modes
  4. the Internet
Correct answer: (B)
information

318. ______________ analysis relates to what processes, activities, and decisions actually create costs in your supply chain.

  1. Cost driver
  2. Value proposition
  3. Cost reduction
  4. Target costing
Correct answer: (A)
Cost driver

319. ______________ is a tool to chart how individual processes are currently being conducted and to help lay out new improved processes.

  1. Process mapping
  2. Pareto charting
  3. Supply chain design
  4. Design chain mapping
Correct answer: (A)
Process mapping

320. The returns process in supply chain management renamed by Global Supply Chain Forum as ______________

  1. Returns Management
  2. Supplier relationship management
  3. Order fulfillment
  4. Demand management
Correct answer: (A)
Returns Management
Previous
Page 32 of 52
Next