Production and Operations Management

321. At ______________ level, the CRM process provides the framework for managing relationships with customers.

  1. operational
  2. strategic
  3. functional
  4. activity
Correct answer: (B)
strategic

322. ______________ process in supply chain includes all activities necessary for managing the product flow through the manufacturing facilities and for obtaining ,implementing and managing flexibility.

  1. Manufacturing flow management
  2. Customer relationship management
  3. Customer service management
  4. Demand management
Correct answer: (A)
Manufacturing flow management

323. Logistics system follows the principle of ______________ advantage.

  1. comparative
  2. co-operative
  3. discriminating
  4. productive
Correct answer: (A)
comparative

324. ______________ is the time that elapses between issuing replenishment order and receiving the material in stores.

  1. Replenishment time
  2. Lead time
  3. Idle time
  4. None
Correct answer: (B)
Lead time

325. Buying according to the requirements is called ______________

  1. Seasonal Buying
  2. Hand to mouth buying
  3. Scheduled Buying
  4. Tender Buying
  5. Speculative Buying
Correct answer: (B)
Hand to mouth buying

326. Marketing logistics in logistics management known as ______________

  1. out-bound logistics
  2. in-bound logistics
  3. material logistics
  4. production logistics
Correct answer: (A)
out-bound logistics

327. Apart from economic and non-economic benefits , ______________ is the main artery of logistics and supply chain management for the movement of goods.

  1. warehousing
  2. production
  3. storage
  4. transportation
Correct answer: (D)
transportation

328. The six Rs abourt operational objective of logistic management includes Right response,Right quality,Right quantity,Right value,Right cost tradeoffs, and ______________

  1. Right production
  2. Right place
  3. Right information
  4. Right person
Correct answer: (C)
Right information

329. 3PL providers are specialized service providers with core competency in managing ______________

  1. Mechanical operation
  2. Material operation
  3. logistics operation
  4. Finance operation
Correct answer: (C)
logistics operation

330. The term Logistics stems from the Greek word ______________

  1. logico
  2. lobistico
  3. logisticos
  4. logo
Correct answer: (C)
logisticos
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