Production and Operations Management

491. In CRM customer teams tailor ______________ to meet the needs of key accounts and segments of other customers.

1. Product and Service Agreements
2. Plan Service Agreements
3. Policy Service Agreements
4. Promotion Service Agreements

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492. The ______________ management process needs to balance the customers requirements with the firms supply capabilities.

1. customer relationship management
2. customer service management
3. demand management
4. operational management

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493. Which is not a part of basic systems of codifications?

1. Alphabetical System
2. Numerical System
3. Colour Coding System
4. None of the above

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494. ______________ is the provision of service to customers before, during and after a purchase.

1. Customer Service
2. Product Management
3. Purchase management
4. None of the above

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495. Modes of transportation includes

1. wholesaler
2. retailer
3. producer
4. pipeline

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496. Third -party service providers are going for collaborations, mainly with consultancies and technology providers. This evolution in supply chain outsourcing is called ______________

1. 3PLs
2. 4PLs
3. outsourcing
4. amalgamation

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497. The father of JIT

1. Taylor
2. Taiichi Ohno
3. James Morehouse
4. Drucker

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498. Public responsibility is a ______________ in TQM.

1. technique
2. process
3. method
4. principle

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499. "Kaizen" is a Japanese term meaning

1. a foolproof mechanism
2. Just-in-time (JIT)
3. a fishbone diagram
4. setting standards
5. continuous improvement

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500. Pareto charts are used to

1. identify inspection points in a process
2. outline production schedules
3. organize errors, problems or defects
4. show material flow

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