Production and Operations Management

501. Which of the following is true regarding control charts?

  1. Values above the upper and lower control limits indicate points out of adjustment
  2. Control charts are built so that new data can be quickly compared to past performance data
  3. Control charts graphically present data
  4. Control charts plot data over time
  5. All of the above are true
Correct answer: (E)
All of the above are true

502. Henry Ford is noted for his contributions to

  1. standardization of parts
  2. statistical quality control
  3. assembly line operations
  4. scientific management
  5. time and motion studies
Correct answer: (C)
assembly line operations

503. An operations manager is not likely to be involved in

  1. the design of products and services to satisfy customers' wants and needs
  2. the quality of products and services to satisfy customers' wants and needs
  3. the identification of customers' wants and needs
  4. work scheduling to meet the due dates promised to customers
  5. forecasting sales
Correct answer: (C)
the identification of customers' wants and needs

504. Typical differences between goods and services do not include

  1. cost per unit
  2. ability to inventory items
  3. timing of production and consumption
  4. customer interaction
  5. knowledge content
Correct answer: (A)
cost per unit

505. Which of the following is not a typical service attribute?

  1. intangible product
  2. easy to store
  3. customer interaction is high
  4. simultaneous production and consumption
  5. difficult to resell
Correct answer: (B)
easy to store

506. Three commonly used productivity variables are

  1. quality, external elements, and precise units of measure
  2. labor, capital, and management
  3. technology, raw materials, and labor
  4. education, diet, and social overhead
  5. quality, efficiency, and low cost
Correct answer: (B)
labor, capital, and management

507. In marketing terms, we say that the number of intermediary levels indicates the ______________ of a channel.

  1. complexity
  2. length
  3. involvement
  4. width
Correct answer: (B)
length

508. The major disadvantage of a multichannel system is that it is harder to control and it can generate ______________

  1. fewer domestic sales
  2. less net profit
  3. declining employee morale
  4. greater conflict
Correct answer: (D)
greater conflict

509. Most companies practice strong PRM to forge long-term relationships with channel members.what does PRM stands for?

  1. personal roster maintenance
  2. partner relationship management
  3. potential relationship management
  4. primary relationship management
Correct answer: (B)
partner relationship management

510. The impact of cost reduction on profits is much larger than the impact of increased

  1. innovation
  2. production
  3. information
  4. sales
Correct answer: (D)
sales
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