Total Quality Management

101. The roof of house of quality shows the interrelationship between:

  1. Functional Requirements
  2. Design Attributes
  3. Service Process
  4. Manufacturing Process
Correct answer: (B)
Design Attributes

102. X bar charts are uses to control the ______________ of a process.

  1. Dispersion
  2. Central tendency
  3. None of the above
  4. Both a and b
Correct answer: (B)
Central tendency

103. Given that for the three samples, the value of R bar is .66 and value of d2 corresponding to three is1.128, what is the estimated standard deviation?

  1. .43
  2. .67
  3. .58
  4. .75
Correct answer: (C)
.58

104. In phase 1 of control chart usage, if a point is outside the control limits and some assignable cause is found for the point, then we should:

  1. Discard the point but do not recalculate control limits
  2. Discard the point and recalculate the control limit
  3. Do not discard the point
  4. Cannot be determined
Correct answer: (B)
Discard the point and recalculate the control limit

105. Given L=3 and p=.03, estimate the sample size that can be used for construction of a p chart.

  1. 534
  2. 321
  3. 123
  4. 291 ((1-p)∗L2/p gives us an estimate of sample size)
Correct answer: (D)

291 ((1-p)∗L2/p gives us an estimate of sample size)

106. The chart used for tracking number non-conforming is:

  1. P
  2. Np
  3. X bar
  4. None of the above
Correct answer: (B)
Np

107. For a c chart, the OC curve plots the ______________ against ______________.

  1. Probability of Type 2 error, true mean number of defects
  2. Probability of Type 1 error, true mean number of defects
  3. Probability of Type 1 error, true total number of defects
  4. Probability of Type 2 error, true total number of defects
Correct answer: (A)
Probability of Type 2 error, true mean number of defects

108. Identification of customers and listening to the Voice of Customer (VoC) are a part of:

  1. Quality Assurance
  2. Quality Planning
  3. Quality Control and Improvement
  4. Quality Execution
Correct answer: (B)
Quality Planning

109. Ease of repair is associated with ______________ dimension of quality.

  1. Serviceability
  2. Performance
  3. Durability
  4. Perceived Quality
Correct answer: (A)
Serviceability

110. SIPOC diagram, used for understanding the flow in a process is used in ______________ stage of DMAIC.

  1. Define
  2. Measure
  3. Analyze
  4. Improve
Correct answer: (A)
Define
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