Total Quality Management

41. Quality fulfills a need or expectation that is:

  1. Explicitly stated
  2. Implied
  3. Legally required
  4. All of the above
Correct answer: (D)
All of the above

42. The taste of burgers across all McDonald outlets should be same. This is an example of ______________.

  1. Sensory critical to quality Characteristic
  2. Physical critical to Quality Characteristic
  3. Time Orientation critical to Quality Characteristic
  4. None of the above
Correct answer: (A)
Sensory critical to quality Characteristic

43. Check Sheet is used during ______________ stage of DMAIC.

  1. Define
  2. Measure
  3. Analyze
  4. Improve
Correct answer: (B)
Measure

44. ______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved.

  1. Quality Assurance
  2. Quality Planning
  3. Quality Control
  4. Quality Management
Correct answer: (A)
Quality Assurance

45. Presence of ______________ after every stage of DMAIC allows for review of project and incorporation of suggestions.

  1. Review gate
  2. Toll gate
  3. Decision gate
  4. None of the above
Correct answer: (B)
Toll gate

46. The Toyota Production System is based on two pillars namely ______________ and ______________.

  1. Kaizen, Six Sigma
  2. Lean, Six Sigma
  3. Just in Time, Jidoka
  4. Just in Time, Kaizen
Correct answer: (C)
Just in Time, Jidoka

47. Which of the following is not a target of Total Quality Management:

  1. Customer Satisfaction
  2. Reducing manpower
  3. Continuous Cost Reduction
  4. Continuous Operational Improvement
Correct answer: (B)
Reducing manpower

48. Let there be a data set {200,201,202,203,204,205,206,207,208}. This data set can be represented using stem and leaf where the ______________ is 20 and the ______________ is {0,1,2,3,4,5,6,7,8}.

  1. Stem, Leaf
  2. Leaf, Stem
  3. Tree, Stem
  4. Tree, Leaf
Correct answer: (A)
Stem, Leaf

49. A ______________ diagram shows the location of defects in any unit. This diagram is used in the analyse step of DMAIC.

  1. Affinity
  2. Relations
  3. Defect Concentration
  4. Scatter
Correct answer: (C)
Defect Concentration

50. The ______________ is used to identify what might go wrong in a plan under development.

  1. Pareto Chart
  2. PDPC
  3. Arrow Diagram
  4. Matrix Diagram
Correct answer: (B)
PDPC
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