Total Quality Management

31. A maturity model can be used as a benchmark for comparison and as an aid to understanding

  1. TRUE
  2. FALSE
  3. depends
  4. can't say
Correct answer: (A)
TRUE

32. fourteen points framework for quality and productivity improvement was suggested by ______________

  1. Crosby
  2. Ishikawa
  3. Deming
  4. Juran
Correct answer: (C)
Deming

33. Juran's Quality trilogy emphasizes the roles of quality planning, quality control and ______________

  1. Quality Definition
  2. Quality enhancement
  3. Quality improvement
  4. quality maintenance
Correct answer: (C)
Quality improvement

34. Quality Circles members are ______________

  1. Paid according to their contribution to quality
  2. External consultants designed to provide training in the use of Quality tools
  3. Always machine operators
  4. None of the three.
Correct answer: (D)
None of the three.

35. Identify the cost not likely to reduce as a result of better quality.

  1. Maintenance costs
  2. Inspection costs
  3. Scrap costs
  4. Warranty and service costs
Correct answer: (A)
Maintenance costs

36. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________

  1. Taguchi Loss Function
  2. Pareto Chart
  3. ISO 9000 Quality Cost Calculator
  4. Process Chart
Correct answer: (A)
Taguchi Loss Function

37. Kaizen is a Japanese term meaning ______________

  1. continuous improvement
  2. Just-in-time (JIT)
  3. a fishbone diagram
  4. setting standards
Correct answer: (A)
continuous improvement

38. Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in ______________

  1. a project completed in shortest possible time.
  2. a product or service that conforms to the required specifications.
  3. an award-winning product that brings public recognition to the project
  4. an innovative project that establishes qualification of the project team
Correct answer: (B)
a product or service that conforms to the required specifications.

39. establishing measurements based on customer needs for optimizing product design is known as ______________

  1. Quality planning
  2. quality improvement
  3. quality control
  4. Quality planning (Actual answer is Quality planning roadmap)
Correct answer: (D)
Quality planning (Actual answer is Quality planning roadmap)

40. DMAIC is ______________

  1. develop, multiply, analyze, improve, check
  2. define, muliply, analyze, improve, control
  3. define, measure, analyze, improve, control
  4. define, manufacture, analyze, improve, control
Correct answer: (C)
define, measure, analyze, improve, control
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