Total Quality Management

21. inspection is part of the ______________

1. quality control (not sure)
2. Quality Planning
3. Quality improvement
4. Quality circle

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22. QFD stands for ______________

1. Quantity for deployment
2. Quality for deployment
3. Quality function deployment
4. Quality for decision

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23. reliability is the degree to which a unit of equipment performs its intended function under ______________ for ______________ of time.

1. specified conditions; specified period
2. any condition; specified period
3. specified conditions; all periods
4. any condition; any period

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24. Kaizen is a ______________ process, the purpose of which goes beyond simple productivity improvement.

1. weekly
2. daily
3. monthly
4. annual

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25. elements of quality management system are ______________

1. organizational structure
2. responsibilities
3. procedures
4. all the three (not sure)

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26. At the time of making a purchase agreement with a vendor, what is important to mention about inspection?

1. the characteristics of the product that are to be inspected
2. the tolerances that would be allowed
3. the reputation of the vendor
4. a & b both (not sure)

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27. "Poka-yoke" is the Japanese term for ______________

1. Card
2. Fool proof
3. Continuous improvement
4. Fishbone diagram

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28. Based on his 14 Points, Deming is a strong proponent of ______________

1. inspection at the end of the production process
2. an increase in numerical quotas to boost productivity
3. looking for the cheapest supplier
4. training and knowledge

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29. A fishbone diagram is also known as a .______________

1. cause-and-effect diagram
2. poka-yoke diagram
3. Kaizen diagram
4. Taguchi diagram

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30. According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems

1. correct
2. correct to some extent
3. correct to great extent
4. Taguchi

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