Total Quality Management

491. The process of monitoring specific project results to determine if they comply with relevant quality standards is called:

  1. Quality Assurance
  2. Quality Control
  3. Quality Planning
  4. Quality Review
Correct answer: (B)
Quality Control

492. What percentage of sales is estimated to be the cost of non-quality?

  1. 3-5%
  2. 12-20%
  3. 30-40%
  4. 6-8%
Correct answer: (B)
12-20%

493. The zero defects concept

  1. is a performance standard for management
  2. is a motivational technique that promotes "doing it right the first time"
  3. is used by management to communicate to all employees that everyone should do things right the first time
  4. A and C
  5. B and C
Correct answer: (D)
A and C

494. If the acceptance sampling attribute for a lot is 30%, this means that

  1. 30% of all lots must be tested
  2. 30% of all lots must pass the test
  3. any given lot must have 30% or fewer defects
  4. a sample of a given lot must have 30% or fewer defects to pass the entire lot
  5. C and D
Correct answer: (D)
a sample of a given lot must have 30% or fewer defects to pass the entire lot

495. Which of the following statements regarding quality is false?

  1. Quality improvements depends upon better definition and increased awareness of the requirements specifications
  2. Future gains in quality will often rely on advanced technology
  3. Recognition of key actions required of each team member is necessary to meet quality objectives
  4. Computer-aided design systems can improve quality, but only a the expense of an increase in the cost of design
  5. A and C
Correct answer: (B)
Future gains in quality will often rely on advanced technology

496. Quality is often influenced by all of the following except:

  1. fabrication processes and methods
  2. supervision
  3. inspection
  4. cost of materials
  5. design
Correct answer: (C)
inspection

497. From the project perspective, quality attributes:

  1. are used to determine how effectively the performing organization supports the project
  2. can be objective or subjective in nature
  3. are specific characteristics for which a product is designed, built, and tested
  4. B and C
  5. A and B
Correct answer: (D)
B and C

498. Primary responsibility for quality management in the project rests with the:

  1. project engineer
  2. purchasing agent
  3. quality manager
  4. project manager
  5. company president
Correct answer: (D)
project manager

499. The cost of quality has been argued as being primarily driven by the workers. When items were produced that did not meet the customers' expectations, the workers were "found" to be at fault. Current thinking is that management has at least ______________ percent of the responsibility for the cost of quality.

  1. 85
  2. 75
  3. 65
  4. 55
  5. 50
Correct answer: (A)
85

500. The technical performance of the project is derived from the quality program instituted by the project manager. Quality control is one part of the uality program that ______________.

  1. defines requirements and performance standards
  2. measures results of operations
  3. compares measured results to performance standards
  4. initiates corrective actions for variances
  5. all of the above
Correct answer: (E)
all of the above
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