Total Quality Management

501. Quality is one part of the three major parameters of a project. When the quality in a project exceeds the specifications, that is called ______________.

1. excellence
2. superior quality
3. deviation plus quality
4. gold plating
5. silver plating

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502. During which century, the manufacturers began to include quality processes in quality practices?

1. 17th century
2. 18th century
3. 19th century
4. 20th century

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503. Which of the following was developed by Motorola to improve its processes by minimizing defects?

1. ISO 9000
2. Six sigma
3. QS 9000
4. TQM

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504. You can ask direct questions to quiet people'and try to control talkative people", for which of the following purpose?

1. Mobilizing the group
2. Keeping the group focused
3. Restating purpose
4. Starting punctually

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505. Total quality costs include:

1. Prevention costs
2. Appraisal costs
3. Failure costs
4. All of the given options

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506. Example of prevention costs is:

1. Quality improvement projects
2. Downgrading
3. To link outcomes to uses
4. Warranty claims

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507. The concept of making a giant leap forward followed by a period of maturity is:

1. Innovation
2. Continuous improvement
3. Just in time
4. Paradigm

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508. The concept of zero inventory is called:

1. Six sigma
2. Continuous improvement
3. Just in Time
4. Zero defects

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509. Quality is

1. zero defects
2. a problem
3. a specification
4. a cost
5. A, C, and D

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510. On a project, quality should generally be of

1. equal priority with cost and schedule
2. lower priority than cost and schedule
3. equal priority with cost, but higher priority than schedule
4. equal priority with schedule, but higher priority than cost
5. higher priority than cost and schedule

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