Business Communication

91. The official record of the proceeding of a meeting is called ______________

  1. minutes.
  2. notice.
  3. both 1 & 2.
  4. notes.
Correct answer: (A)
minutes.

92. Marine insurance is effected FPA. FPA denotes ______________

  1. free of particular average.
  2. free of particular assignment.
  3. free of partial average.
  4. Fare of particular assignment.
Correct answer: (C)
free of partial average.

93. The effort to influence the attitudes, feeling or beliefs is ______________

  1. instruction.
  2. persuasion.
  3. suggestion.
  4. motivation.
Correct answer: (B)
persuasion.

94. ______________s a basic management tool used in decision-making.

  1. business letter.
  2. report.
  3. document.
  4. specific reports.
Correct answer: (B)
report.

95. ______________ is a device by which losses suffered by a few are shared by many.

  1. insurance.
  2. cheque.
  3. finance.
  4. risk bearer.
Correct answer: (A)
insurance.

96. ______________ is usually indicated if anything is to be attached to a letter.

  1. appendix.
  2. annexures.
  3. index.
  4. enclosures.
Correct answer: (D)
enclosures.

97. When superiors provide directions to their subordinates regarding what to do, which is known as ______________ communication

  1. upward.
  2. horizontal.
  3. downward.
  4. lateral.
Correct answer: (C)
downward.

98. Informal communication network within the organization is known as ______________

  1. interpersonal communication.
  2. intrapersonal communication
  3. mass communication.
  4. grapevines.
Correct answer: (D)
grapevines.

99. ______________ is an authoritative communication

  1. order.
  2. persuasion.
  3. advice.
  4. counseling.
Correct answer: (A)
order.

100. Examples of oral communication ______________

  1. letter.
  2. e-mail.
  3. telephone.
  4. fax.
Correct answer: (C)
letter.
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