Business Communication

71. ______________ reports are prepared and presented at regular and prescribed intervals

  1. periodic reports.
  2. special reports.
  3. informal reports.
  4. non-periodical reports.
Correct answer: (A)
periodic reports.

72. ______________ should come as a logical conclusion to investigation and analysis

  1. recommendations.
  2. suggestion.
  3. inferences.
  4. conclusions.
Correct answer: (C)
inferences.

73. ______________ system monitors and control physical processes.

  1. process.
  2. transaction.
  3. operations.
  4. office automation.
Correct answer: (A)
process.

74. ______________ is an important element in all business letters

  1. signature.
  2. letter head.
  3. salutation.
  4. complimentary close.
Correct answer: (C)
salutation.

75. Language used in essay writing is ______________

  1. simple.
  2. difficult.
  3. confidential.
  4. ambiguous.
Correct answer: (A)
simple.

76. Words that have more than one meaning are called as ______________

  1. equivocal terms.
  2. jargon.
  3. trigger wards.
  4. biased language.
Correct answer: (A)
equivocal terms.

77. ______________ channel of communication called the grapevine.

  1. formal.
  2. informal.
  3. horizontal.
  4. vertical.
Correct answer: (B)
informal.

78. Reports from the subordinates to the superiors take the form of

  1. upward communication.
  2. downward communication.
  3. face-to-face communication.
  4. visual communication.
Correct answer: (A)
upward communication.

79. Communication means ______________ information, feeling and thoughts, with others.

  1. to receive.
  2. exchange of.
  3. conveying.
  4. all the above.
Correct answer: (B)
exchange of.

80. Audio-Visual communication is most suitable for mass ______________ and mass ______________

  1. publicity & education.
  2. policies & political.
  3. save & store.
  4. Publicity & policies.
Correct answer: (A)
publicity & education.
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