Management Information Systems

21. The current major stage in the business use of IS is oriented towards ______________.

  1. Cost reduction and productivity
  2. Gaining competitive advantage
  3. Strategic advantage and costs
  4. Improved customer relationship management
Correct answer: (B)
Gaining competitive advantage

22. A ______________ is an abstraction or an approximation that is used to represent reality.

  1. Model
  2. System parameter
  3. System performance standard
  4. System
Correct answer: (A)
Model

23. ______________ attacks have overwhelmed the capacity of some of the Web's most established and popular sites.

  1. Spam
  2. Credit card fraud
  3. Denial-of-service
  4. Spoofing
Correct answer: (C)
Denial-of-service

24. ______________ gives the computer the ability to make suggestions and act like an expert in a particular field.

  1. Decision support systems
  2. Virtual reality systems
  3. Management information systems
  4. Expert systems
Correct answer: (D)
Expert systems

25. ______________ is an Internet service that enables you to log on to another computer and access its public files.

  1. Telnet
  2. FTP
  3. Content streaming
  4. Instant messaging
Correct answer: (A)
Telnet

26. ______________ describes various program functions and help users operate the computer system

  1. A computer program
  2. Documentation
  3. Systems software
  4. A computer system platform
Correct answer: (B)
Documentation

27. Which of the following statements, about the use of decision support systems, is true?

  1. They are applied only to the choice phase of the problem-solving process.
  2. They are only applied to frequent, recurring problems.
  3. They are only applied to highly-structured problems
  4. They assist decision makers at all levels within the organization.
Correct answer: (D)
They assist decision makers at all levels within the organization.

28. The value of information is directly linked to ______________ .

  1. its accuracy and completeness
  2. its verifiability
  3. its simplicity and security
  4. how it helps decision makers achieve organizational goals
Correct answer: (A)
its accuracy and completeness

29. ______________ often referred to as "rules of thumb," are commonly accepted guidelines or procedures that usually lead to a good decision.

  1. Optimization models
  2. Satisficing models
  3. Heuristics
  4. Programmed decisions
Correct answer: (D)
Programmed decisions

30. ______________ represent(s) the application of information concepts and technology to routine, repetitive, and usually ordinary business transactions

  1. E-commerce
  2. Transaction processing systems
  3. Management information systems
  4. Decision support systems
Correct answer: (B)
Transaction processing systems
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