Principles and Practices of Management

21. Organization structure primarily refers to ______________

  1. how activities are coordinated and controlled
  2. how resources are allocated
  3. the location of departments and office space
  4. the policy statements developed by the firm
Correct answer: (A)
how activities are coordinated and controlled

22. Policies are sometimes defined as a(n) ______________

  1. Shortcut for thinking
  2. Action plan
  3. Substitute for strategy
  4. Substitute for management authority
Correct answer: (A)
Shortcut for thinking

23. The problem-solving process begins with ______________

  1. Clarification of the situation
  2. Establishment of alternatives
  3. Identification of the difficulty
  4. Isolation of the cause
Correct answer: (C)
Identification of the difficulty

24. Scalar chain refers to ______________

  1. The line of authority from top management to the lowest rank
  2. Degree to which subordinates are involved in decision making
  3. Every employees should receive orders from only one superior
  4. People and materials should be in the right place at the right time
Correct answer: (A)
The line of authority from top management to the lowest rank

25. Which of the following is the determinant of organization structure

  1. Technology
  2. Centralization
  3. Size of the work unit
  4. Coordination of activities
Correct answer: (A)
Technology

26. ______________ is the process of getting results accomplished through others.

  1. Ordering
  2. Mandating
  3. Delegating
  4. Working
Correct answer: (C)
Delegating

27. The receiver filters messages based on all but the following ______________

  1. Culture
  2. Semantics
  3. Language
  4. Distance
Correct answer: (D)
Distance

28. The communication process must have a medium to convey information between two or more parties. The three common media are ______________.

  1. Written, spoken, and signalized
  2. Visual, audio, and tactile
  3. Seeing, talking, and listening
  4. Seeing, listening, and touching
Correct answer: (B)
Visual, audio, and tactile

29. The decision-making model consists of four styles: directive, analytic, behavioral and ______________.

  1. Conceptual
  2. Intuitive
  3. Group interaction
  4. Laggard
Correct answer: (A)
Conceptual

30. Which of the following is not a basic function of the management process?

  1. Controlling
  2. Organizing
  3. Working
  4. Leading
Correct answer: (C)
Working
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